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What You Need to Know Before You Play

Our legal framework sets out the rules that govern your account on mantap918 — from how we handle your data to the conditions attached to wallet transactions made via Touch 'n Go eWallet, Boost, or GrabPay.

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mantap918 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to dispute a transaction, or want to request a copy of the data we hold on your account, our support team handles legal enquiries separately from general account help. Reach us through live chat, email, or our account messaging system — each channel is monitored for legal requests.

Team online

Live Chat

Start a live chat session from your account dashboard. Flag your message as a legal or policy enquiry so it routes directly to the right team.

Email Support

Send your legal request by email with your registered account name and the specific policy section you are querying. We confirm receipt within one business day.

Account Messaging

Log in, go to Account Settings, and use the internal message form. Attach any relevant screenshots of wallet transactions or policy notifications you have received.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take the security of your account data seriously and apply consistent standards across every aspect of how we store, process, and share your information. Below is a summary of the four key areas that directly affect your rights as an account holder on mantap918.

Data Retention Account data — including transaction records for Touch 'n Go eWallet and Boost deposits — is retained for the period required under applicable regulations, then securely deleted on request.
Cookie Policy We use session and analytics cookies to keep your account logged in and to understand how pages are used. You can manage cookie preferences from the settings panel in your browser.
Account Security Login access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support.
Requesting Changes To correct, export or delete your personal data, submit a written request via the account messaging system. We will confirm the action taken within a reasonable timeframe per applicable law.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, policy scope and data handling on mantap918. If your question is not covered here, use the live chat or email channels listed above.

Yes, the terms apply to all account holders where access is permitted by local law. It is your responsibility to confirm that using the platform is lawful in your region before registering.

You can submit a data access request through the account messaging system. Include your registered email and account ID, and we will respond with the relevant data within a reasonable timeframe.

Accounts suspended for verified policy breaches may have pending balances held pending investigation. We review each case individually and communicate the outcome through your registered email.

Transaction disputes must be raised with us directly, not through the payment provider. Contact support via live chat or email with your transaction reference and the amount in RM.

We publish an updated version on this page when terms change. You will receive a notification to your registered account or email. Continued use of the platform after the update date signals acceptance.

Yes. Submit a deletion request through account messaging or email. We will process it in line with applicable legal retention requirements and confirm once the account and data have been removed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.