Reference

Your Agreement With mantap918

These terms set out how your account works on mantap918 — what you can do, what we expect, and how disputes get handled. Access is available where local law permits, and by opening an account you confirm that applies to you.

Account Eligibility RulesDeposit & Withdrawal TermsAccount Suspension PolicyPrivacy & Data HandlingGoverning Jurisdiction
mantap918 Your Agreement With mantap918
TERMS CONTACT PATHS

Reach Us About These Terms

Questions about what these terms mean for your account, or a dispute you want to raise formally? Our support team handles terms-related queries directly — no automated deflection. Players in Kuantan and across Malaysia can reach us through the same channels; response times and availability are shown in the chat window when you connect.

Team online

Live Chat

Open the chat window from any page on mantap918. For terms or account queries, select 'Account & Policy' from the topic menu so your message reaches the right team.

Email Support

Send your query to the support address listed in your account dashboard. Include your account ID and any transaction reference numbers so we can locate your case quickly.

Account Dashboard

Your account settings page under 'My Account' shows your active terms version, transaction history, and a direct link to raise a formal dispute without going through chat.

DATA & ACCOUNT SECURITY

How We Handle Your Account Data

We collect only what we need to run your account and meet our obligations. That means your registration details, payment method records (but not full card or wallet credentials), session logs, and correspondence with support. We do not sell your data to third parties. Cookies are used to keep your session active and to remember your preferences — you can manage these in your browser settings, though disabling session cookies will affect how the lobby loads. Account data is retained for as long as your account is active and for the period required by applicable record-keeping rules after closure.

Data Access Requests

You can request a copy of the personal data we hold on your account. Submit the request through the 'Privacy' section of your account dashboard and we will respond within the timeframe required by applicable law.

Cookie Policy

We use functional cookies for session management and analytics cookies to understand how the platform is used. A consent banner appears on first visit; you can update your choices any time in the Privacy section of your account settings.

Account Security

Your account is protected by password authentication plus a one-time PIN sent to your registered mobile number at each login. If you suspect unauthorised access, use the 'Lock Account' option in settings or contact live chat immediately.

Requesting Changes

To update your registered details — email address, phone number, or payment method — go to 'Account Settings' and follow the verification steps. Name and identity document changes require you to contact support directly with supporting documents.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often. For anything not listed here, live chat is the fastest route to a specific answer.

We aim to give advance notice of material changes by posting an update on the platform before the new version takes effect. Minor clarifications may be updated without prior notice, but the effective date is always shown at the top of the terms page.

If your account is suspended for a terms breach, any balance is held while we review the case. We will contact you via your registered email to explain the reason and outline what happens next, including whether funds are returnable.

Yes. All deposits — whether through Touch 'n Go eWallet, Boost, GrabPay, or FPX — fall under these terms once the funds arrive in your mantap918 account wallet. The e-wallet provider's own terms also apply to the transfer itself.

Go to 'My Account', select 'Disputes', and submit your case with the transaction reference. We review all disputes and respond within the timeframe set out in the terms; live chat can confirm the current processing period.

Yes. You must meet the legal age requirement under the laws that apply to you in your jurisdiction. Access is available only where local law permits, and we verify age during the account registration and identity check process.

You can request account closure through the dashboard or via live chat. Following closure, we retain data for the period required under applicable regulations, after which your personal information is removed from active systems.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.